Client Helpline

Have an issue with your equipment or software? Our Client Helpline is here to lend a hand any time of day or night.

Simply dial (402) 465-5400 and choose 5 from the menu.

Information needed

Please have the following information ready so we can help you as quickly as possible:

• Full name
• Phone number
• Email
• Company name and location
• Product name
  • AutoViri Sleever
  • AutoViri Palletizer
  • AutoViri Trayer
  • AutoViri Builder
  • AutoViri Builder Lite – Hand Scanner
  • AutoViri Tray Logger
  • AutoViri Sleever Analytics
  • Tray Management System (conveyor/conveyance)
  • Other
• Serial number, if applicable
• AutoViri^TM Sleever Cell Alarm, if applicable
• Description of issue
• Priority/severity of Issue

Priority/Severity of Issue

• Critical: Cannot process (i.e. 0% effective) or can process manually and/or heavily degraded work (i.e. <50% effective).
• High: Can process somewhat normally (i.e. 50% – 99% effective) with significant manual intervention and/or alternative methods but cannot sustain.
• Medium: Can process mostly normal (i.e. >75% effective) with some manual intervention and/or alternative methods.
• Routine: Can process normally (i.e. 100% effective) even if using alternative methods.

For immediate assistance, a customer service representative is ready to take your call 24/7. A CapStone expert will respond to all calls within one business day. Any item determined to be critical or high priority will receive a response within one hour. Simply dial (402) 465-5400 and choose 5 from the menu. If you have a lower priority issue, you can open a ticket using this link.